Privacy Policy

We take your privacy seriously and we respect your privacy and data protection rights. This privacy notice aims to give you information on how we collect and process your personal data through your use of our website and our services, including any data you may provide through our websites, and use of our services when you sign up to receive news, offers, promotions and updates to policies or notices.

Please take time to read this privacy notice in full, together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you, to ensure that you understand and are happy with how we collect and process your personal data. This privacy notice supplements the other notices and is not intended to override them.

This Privacy Policy applies to and to any information we collect about you or as provided about you when you interact with either site or choose to take products or services from us.

We do not collect or process information relating to minors (under 13 years of age). If you are 13 years or younger please leave Our Site immediately.

This privacy notice is issued by Shilpa Panchmatia (registered office at – 27a Green Lane, Northwood, HA6 2PX
When we refer to “we”, “us” or “our” in this privacy notice, we are referring to the relevant trading name.

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us.

Changes to this Privacy Notice and Changes to Your Details

We will need to update this privacy notice from time to time as the law and/or our business changes and develops. We will endeavour to tell you in advance by sending a service message to you if we hold your email address. Otherwise, please look out for the flags on our websites and materials that indicates we have changed this privacy notice. If you continue to use our websites and/or services after we have changed our privacy notice, we will take this as an indication that you accept the changes.

It is important that the personal data that we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third Party Links

Our websites may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website, plug-in and/or application that you visit.

The Personal Data We Process

Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may process different kinds of personal data about you, which we have categorised as follows:

Identity Data: including your name, username (or similar unique identification numbers that we may apply to you), and email address
Contact Data: including you billing address, delivery address, email address and telephone number(s).
Financial Data: including payment card authorisations.
Transaction Data: including the details of the products and services purchased and the date of sale.
Technical Data: including information we collect through your use of our websites, where you came to our website from and where you went when you left our website, how often you visit and use our websites, technical information about the devices you use to access our websites, relevant IP address, operating system and version, web browser and version, and geographic location.
Usage Data: including information about how you use our website.
Marketing and Communications Data: including your preferences in receiving marketing from us and our third parties, your communication preferences and information on what you view, click on and access in and through our marketing emails, text messages and push notifications.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data, which will be used in accordance with this privacy notice.

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with products or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

Sensitive Data

We do not collect any Special Category or Sensitive data.

When do we process Sensitive Data? We only collect and process Sensitive Data where you provide such information to us in the following situations:


We do not use your information for any type of profiling.

How we collect your personal data

We use different methods to collect personal data from and about you including through:

Direct Interactions: you may give us your Identity, Contact, Financial and Marketing and Communications Data by filling in online forms or by corresponding with us by post, phone, email, social media or otherwise. This includes personal data you provide when you purchase our products or services, request marketing to be sent to you, or give us feedback.

Social Media Interactions: our website and services may allow you to interact with them by using your social media applications. This interaction may result in us collecting some of your social media content (including posts and comments, pictures and video footage), but only where this content is in the public domain and/or where this content has been sent by you to us in a private message via social media; and also your Technical and Marketing and Communications Data.

Automated Technologies: as you interact with our website and our services, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our relevant cookie policies for further details.

Other Third Parties or Publicly Available Sources: we may receive personal data about you from various third parties and public sources as set out below:

  • Technical Data from analytics providers such as Google, advertising networks search information providers.
  • Marketing and Communications Data and Technical Data from online advertising data providers such as Google based outside the EEA.
  • Contact, Financial and Transaction Data from providers of technical and payment services.
  • Marketing and Communications Data from social media providers such as Facebook based inside and outside of the EEA
  • Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EEA

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